Why is Swan unavailable in North America?
Due to international agreements, Swan is currently only available for purchase to European, Australian, African and Asian destinations. For North American customers, Vanity may be purchased from the Jopen website.
When I press the button, it does not vibrate.
• Lock feature is activated. Press the two buttons simultaneously and hold for 4 seconds to unlock.
• Unit is not charged, plug in for a minimum of approximately 30 minutes.
When I press and hold the button, it vibrates and then stops when I let go.
Double-pressing the button will cause it to turn on and turn off. Make sure to press and hold the button until it reaches the desired vibration speed and then let go without pressing a second time.
When I press and hold the button, the speed doesn't change.
The product is at its highest speed. When you press and hold the button down, the light should flash. If it does not flash it is at the highest speed and will not go any higher.
I want to gradually increase speed as I go along, but it always stops and then I have to press and hold again for longer each time.
You can increase speed by pressing and holding the button. If you do not press and hold long enough (more than two seconds), the vibrator will turn off.
The vibrator goes on by itself.
Unit feature needs to be locked; otherwise it will go on at the slightest touch at a minimal vibration. To lock the unit press the two buttons simultaneously and hold for 4 seconds.
The light on the button does not go off.
The vibrator is running low on charge or power. Charge it by inserting the adapter into the recharge hole.
I dropped the vibrator, is it broken?
Like all electronic devices, Swan is a delicate product that can obtain internal damages. It is possible that your vibrator could be broken. To test its productivity, lock and unlock the vibrator, plug it in and charge the device and check the frequency of its performance.